Food delivery apps are a part of everyday life for many, offering convenience on busy days. But occasionally, they also spark surprise—and debate. A recent viral post has done exactly that, after a customer pointed out a sharp difference between restaurant prices and those listed on Zomato.
The issue came to light when Nalini Unagar shared screenshots on X comparing two bills for the same order. According to her post, the restaurant’s takeaway bill showed a total of ₹320, while the identical items were listed at ₹655 on Zomato. Even after applying discounts on the app, she said the payable amount still stood at ₹550.
Calling the gap “shocking,” Unagar wrote that customers were being “blatantly overcharged,” prompting widespread reactions online and drawing attention to how food delivery pricing works.
Responding through its official customer care handle, Zomato clarified that it does not set menu prices on its platform. The company stated that prices are decided entirely by restaurant partners, with Zomato acting only as an intermediary connecting customers and restaurants. It added that the feedback would be shared with the concerned restaurant and invited the user to reach out for further assistance.
As the post gained traction, it triggered a broader discussion on social media. Some users defended the higher app prices, arguing that they reflect delivery costs, platform fees, and the expenses involved in running the service. A few noted that these charges help support delivery partners and operational staff, while others pointed out that customers always have the option to order directly from the restaurant if they want in-store pricing.
Many summed it up as a trade-off between cost and convenience—paying extra for doorstep delivery and time saved, versus picking up the order themselves at a lower price.
You might like
The Raja Saab Box Office Collection Day 2: Worldwide Earnings